How does LED light therapy work?
LED light therapy uses specific wavelengths of light to penetrate the skin at different depths. Each wavelength triggers a different biological response — red light stimulates collagen production, blue light targets acne-causing bacteria, and infrared light promotes deep tissue healing. The technology has been used in dermatology clinics for over 20 years.
Is it safe to use at home?
Yes. The Lumiveil mask operates within non-thermal parameters — it produces no heat and emits no UV radiation. It is safe for regular home use for most skin types. If you are pregnant, have epilepsy, or are currently undergoing treatment for a medical skin condition, consult your doctor before use.
How often should I use it?
We recommend 3–5 sessions per week for best results. Each session is 10–30 minutes depending on your timer setting. Consistency is the key — most customers see visible improvement within 3–4 weeks of regular use.
Which light mode should I use?
It depends on your primary skin concern:
- Red light — fine lines, firmness, anti-aging
- Blue light — acne, breakouts, oily skin
- Yellow light — pigmentation, brightening
- Green light — oil control, skin balance
- AUTO mode — cycles through all wavelengths automatically, ideal for general skin health
Can I use it with my existing skincare products?
Yes — and we recommend it. Apply your favourite serum before putting on the mask. The light therapy enhances absorption of active ingredients, making your existing routine more effective.
How long until I see results?
Most customers notice improved skin texture and reduced redness within 2 weeks. Significant improvements in acne, pigmentation, and firmness typically appear between weeks 3 and 6. Results vary by skin type and consistency of use.
What's in the box?
- Lumiveil LED Therapy Mask × 1
- Smart LCD controller × 1
- USB charging cable × 1
- User manual (English) × 1
- Travel pouch × 1
How long does the battery last?
The mask is USB rechargeable. A full charge supports approximately 3–4 sessions before recharging is needed.
What is your shipping policy?
We offer free worldwide shipping on all orders. Estimated delivery to the US, UK, and Australia is 4–7 business days. All orders are tracked and you will receive a tracking number within 1–3 business days of purchase.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase for any reason, contact us at hello.lumiveil@gmail.com within 30 days of delivery and we will arrange a refund or replacement.
How do I contact you?
Email us at hello.lumiveil@gmail.com — we respond within 24 hours.